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Store Policy

Customer Care

Welcome to GALLERY1618, where we take pride in providing top-quality custom-printed products and exceptional customer service. This policy outlines the terms and conditions that govern your shopping experience with us.

1. Order Placement:

  • All orders are subject to availability. Once an order is placed, you will receive an order confirmation email containing details of your purchase. Please review this confirmation and contact us immediately if any corrections are needed.

2. Product Customization:

  • Our products are made-to-order. Ensure that all details, including design, specifications, size, and color preferences, are accurate during the order process. Once an order is placed, changes may not be possible, so please double-check your selections.

3. Order Processing:

  • Please allow 2 business days for order processing. Printing, and quality checks are meticulously carried out to ensure your products meet our high standards.

4. Returns and Exchanges:

  • We stand by the quality of our products. If you receive a defective or damaged item, please contact our customer support team  info@gallery1618.com within 10 days of receiving your order. We will work with you to arrange a replacement or refund.

5. Cancellations:

  • Orders can be canceled within 3 hours of placement. Once processing has begun, cancellations are not possible. Please review your order carefully before confirming your purchase.

6. Shipping and Delivery:

  • Refer to our dedicated Shipping Page for detailed information on shipping options, costs, estimated delivery times, and tracking. We strive to meet delivery estimates, but actual delivery times may vary due to unforeseen circumstances.

7. International Orders:

  • Customers placing international orders are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities. These charges are not included in our product or shipping prices.

8. Privacy and Security:

  • We are committed to protecting your privacy. Refer to our Privacy and Safety Policy for detailed information on how we collect, use, and safeguard your personal information.

9. Contact Us:

  • For inquiries, concerns, or assistance, please reach out to our customer support team at info@gallery1618.com]. We are here to ensure your satisfaction and address any issues promptly.

By shopping with GALLERY1618, you agree to abide by these store policies. We appreciate your business and look forward to providing you with a delightful and personalized shopping experience.

Privacy & Safety

Privacy and Safety Policy:

At GALLERY1618, we prioritize the privacy and safety of our customers. This policy outlines our commitment to protecting your personal information and ensuring a secure shopping experience.

  1. Information Collection:

  • We collect only the necessary information required for order processing and delivery.

  • Personal information, such as name, address, and contact details, is securely stored and used solely for order fulfillment.

  1. Payment Security:

  • All payment transactions are processed through secure and reputable payment gateways.

  • We do not store or have access to your credit card information.

  1. Data Encryption:

  • Our website uses industry-standard encryption protocols to protect your data during transmission.

  • Look for the padlock icon in your browser to verify a secure connection.

  1. Order Fulfillment:

  • Your order details, are treated with strict confidentiality.

  • Our production partners are contractually bound to adhere to our privacy and safety standards.

  1. Third-Party Partners:

  • We may engage third-party service providers for specific functions, like production, shipping and customer support.

  • These partners are carefully vetted to ensure they meet our privacy and safety standards.

  1. Communication Preferences:

  • We respect your communication preferences and will only contact you for order-related updates or marketing if you opt in.

  1. Data Access and Correction:

  • You have the right to access and correct your personal information. Contact our customer support for assistance. info@gallery1618.com

  1. Cookies:

  • We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.

  1. Children's Privacy:

  • Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

  1. Incident Response:

  • In the unlikely event of a data breach, we have established protocols to promptly address the issue, notify affected users, and take corrective actions.

By using our services, you agree to the terms outlined in this Privacy and Safety Policy. We regularly review and update our policies to align with the latest privacy standards.

For any questions or concerns regarding your privacy and safety, please contact our customer support at info@gallery1618.com].

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

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