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Shipping & Returns

Shipping Policy

Shipping Information

Welcome to GALLERY1618, where we strive to make your shopping experience seamless and enjoyable. This page provides comprehensive details about our shipping procedures to keep you informed about the delivery of your custom-printed products.

1. Order Processing:

  • Upon placing an order, please allow 2 business days for our team to process and create your unique items. Each product is made-to-order with precision and care.

2. Shipping Options:

  • We offer a simple flat rate shipping option

    • Standard Shipping

3. Shipping Costs:

  • Shipping costs are determined based on your destination.

  • The flat rates are £5.00 for shipping within the UK and a flat rate of £7.00 for the rest of the world.  

  • You can review shipping charges before finalizing your purchase during the checkout process.

4. Tracking Your Shipment:

  • Once your order is on its way, we'll send you a confirmation email with a tracking number. Keep an eye on your inbox for this information, and use the tracking number to monitor your package's journey through our website or the designated carrier's platform.

5. Estimated Delivery Times:

  • While we make every effort to meet our estimated delivery times, please be aware that actual delivery may vary due to factors beyond our control, such as customs processing and unforeseen delays. General estimates are as follows:

    • Standard Shipping to UK: 3 to 5 business days

    • International Shipping to the rest of the world: 7 to 10 business days

6. Shipping Partners:

  • We partner with reputable carriers to ensure your products reach you in excellent condition and on time.

7. International Shipping Considerations:

  • For international orders, please be aware of potential customs duties, taxes, and fees. These charges are the responsibility of the recipient and will be assessed by the customs authorities in the destination country.

8. Order Tracking:

  • You can track the delivery status of your order using the tracking information sent to you via email when your order was confirmed. If you encounter any issues or have questions, our customer support team is here to assist you. Please email info@gallery1618.com

9. Shipping Restrictions:

  • Certain products may have shipping restrictions depending on your location or local regulations. Any applicable restrictions will be communicated to you during the checkout process.

10. Contact Us:

  • If you have inquiries or require assistance regarding your order's shipping status, please reach out to our customer support team at [info@gallery1618.com].

Thank you for choosing GALLERY1618. We appreciate your trust, and we are committed to delivering your custom-designed products with the utmost quality and care.

Return & Exchange Policy. GALLERY 1618

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At GALLERY 1618, we strive to provide you with high-quality, customized products that meet your expectations. We understand that there may be instances where you need to return a product, and we want to ensure a smooth and transparent returns process for our customers. Please read our returns policy carefully to understand your options.

1. Eligibility for Returns:

We accept returns for the following reasons:

  • Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer service team within  30 days of receiving the order.

  • Incorrect Orders: In the rare event that you receive an incorrect product, please notify us within 30 days of receiving the order.

  • Print Quality Issues: If you are dissatisfied with the print quality due to an error on our part, please reach out to us within 30 days of receiving the order.

2. Returns Process:

To initiate a return, please follow these steps:

  • Contact our customer service team at info@gallery1618.com with your order number and details of the issue.

  • Our team will review your request and provide you with instructions on how to return the product.

  • Pack the item securely in its original packaging (if available) and ship it back to the address provided by our customer service team.

3. Refund or Replacement:

Upon receiving the returned product, we will inspect it to determine eligibility for a refund or replacement. The following outcomes are possible:

  • Refund: If your return is approved, we will process a refund to your original payment method within 30 days.

  • Replacement: If the product is eligible for a replacement, we will send a new item to you at no additional cost.

4. Non-Eligible Returns:

We are unable to accept returns for the following reasons:

  • Change of mind or dislike of the design.

  • Incorrect size or colour chosen by the customer.

Please ensure that you double-check your order before confirming the purchase.

5. Contact Us:

If you have any questions or concerns about our returns policy, please contact our customer service team at info@gallery1618.com.

GALLERY1618 reserves the right to update or modify this returns policy at any time. Please refer to our website for the most current version.

Thank you for choosing GALLERY1618 We appreciate your understanding and cooperation.

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